At URBANKICKS CO., your satisfaction is our top priority. If your sneakers or footwear do not meet your expectations, we make returns and exchanges easy.
Returns must be initiated within 30 days of delivery.
Items must be unworn, in original condition, and include all tags and packaging.
Clearance or promotional items may be final sale, unless stated otherwise.
Contact our support team with your order number:
Email: [email protected]
Phone: +1 (888) 777-8899
Receive a Return Authorization (RA) number and instructions.
Package the item securely and ship it according to the provided guidelines.
Once received and inspected, we will notify you about the approval of your return.
Approved returns are refunded to your original payment method within 5–7 business days.
Exchanges are available subject to product availability.
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
For defective or wrongly shipped products, URBANKICKS will cover all shipping costs and provide a replacement or full refund.
We are committed to keeping your shopping experience smooth and worry-free.
